Contact Us
Contact correspondence
This page addresses readers of the independent review site Metal who wish to reach the editorial team; it does not address players contacting a casino operator, nor does it address any third party seeking commercial arrangements. Correspondence here is read by the editorial staff. The team reads and replies in English, and the same language should be used for any enquiry.
Information not to send
The form is a plain text channel intended for editorial matters. Financial details, passwords, account credentials, card numbers, banking information, document scans and copies of identification must never be sent through it. Any such material sent in this way cannot be treated as secure, and the team cannot accept responsibility for its protection once transmitted.
Enquiries that concern a specific account, a payment or a verification process should be directed to the operator concerned through that operator's own official channels. The editorial team has no access to player accounts and cannot act on behalf of any casino.
Gambling support
Readers in difficulty with gambling should not use this form. Independent support services operate separately from this site and from any casino, and they can be reached directly through their own websites and helplines. The editorial team is not a counselling service and cannot offer advice on gambling behaviour.
Where a player has registered with a casino, self-exclusion tools may be available through the operator's account settings, and those tools should be used where the player wishes to restrict their own play. Help organisations in the United Kingdom publish their contact details on their own pages, and those pages are the correct place to begin.
Response expectations
The team reads every message sent through the form and replies to those that fall within its remit. Turnaround depends on the volume of correspondence already held, and no fixed time can be stated. Messages that concern editorial accuracy, corrections, factual queries about published content or general feedback are the ones the team can address; messages that fall outside that scope may not receive a reply.
No information sent through this form is shared with any casino operator, and no sender should expect that any message will be forwarded to a third party. The team retains correspondence only for as long as necessary to deal with the matter raised.